Support

We usually reply within two working days.

Email us
support@milesmith.app
Please never send full card numbers, CVV codes or banking passwords. We never need them.

A card or route I need is missing

We add verified cards and routes every week. Email us the card name or the route and we will prioritise it. A screenshot of your card's earn rates or points-transfer screen (with your card number and balance cropped out) helps us add it faster.

The numbers look wrong

Banks and airlines change their rates often. Email us what you saw and where, and we will check it against the source. Always confirm on the airline's or bank's site before you transfer points.

How do I connect or disconnect Seats.aero?

Live award seats need a Seats.aero Pro account. On the search page, press Connect Seats.aero and approve access. To stop, press Disconnect under the search form: your tokens are deleted from MileSmith immediately. You can also revoke access in your Seats.aero settings.

How do I delete my account?

Email us from the address you sign in with and we will delete your account, wallet and any Seats.aero connection.

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